BSL (Bay Services Ltd.) is a sister concern of Bay Developments Ltd. Bay Services Ltd. manages high-end residential and commercial buildings in Dhaka’s premier neighborhoods on behalf of condominium owners. With a team of around 400 professionals, BSL ensures the functionality, comfort, safety, and efficiency of the built environment by integrating people, places, processes, and technology.

Job Responsibilities:

Business Development & Client Management

• Identify new market opportunities and potential clients/projects.
• Deliver engaging client presentations and service proposals.
• Lead pricing, negotiation, and service agreement finalization.
• Develop value-added, tailored services for client satisfaction.
• Drive brand positioning through strategic marketing campaigns.
• Coordinate with Bay Services Oversight Committee (OSC) and Client Support Team (CST) for seamless service and upselling.
• Strengthen and maintain client relationships for retention and growth.

Strategic Planning

• Lead quarterly and yearly goal setting aligned with long-term vision.
• Recommend operational efficiencies and cost-saving measures.
• Forecast resource needs and allocate accordingly.
• Align team performance with organizational objectives.

Operations & Service Management

• Oversee daily operations and ensure service excellence across sites.
• Lead multidisciplinary teams and supervise project execution.
• Enforce SOPs, safety protocols, and emergency response procedures.
• Ensure cleanliness, regulatory compliance, and facility upkeep.
• Conduct site inspections and initiate service improvements.
• Set quality benchmarks and ensure consistent service delivery.
• Report operational issues, KPIs, and client feedback to management.

Vendor & Contract Management

• Manage service contracts (security, cleaning, maintenance, etc.).
• Oversee contract renewals and procurement processes.
• Collaborate with Core Procurement to define terms and specifications.

Client Services & Troubleshooting

• Resolve urgent client issues promptly and effectively.
• Ensure uninterrupted utility support and maintenance.
• Supervise refurbishment and new site development projects.

Training & Development

• Organize ongoing team training with HR collaboration.
• Conduct evaluations, review sessions, and appraisals.
• Foster a motivating, growth-oriented team culture.
• Identify improvement areas and skill-building opportunities.

Accounts & Budget Oversight

• Monitor departmental budgets and control expenditures.
• Reduce debtor aging through proactive financial systems.
• Oversee payroll, petty cash, and budget reporting.

Procurement Oversight

• Source and negotiate best vendor terms for quality and cost.
• Approve purchase orders and coordinate deliveries.
• Align procurement with Core Procurement guidelines.

Additional Focus Areas

Leadership – Security Core

• Lead and supervise the full Security team across all projects.
• Conduct evaluations (PDC), training, and team development programs.
• Manage crisis response readiness across the Security Core.
• Ensure legal and policy compliance at all levels of security operations.

Security Operations

• Ensure overall security at all ongoing and existing projects.
• Conduct regular inspections and risk assessments.
• Implement and monitor security SOPs and processes.
• Recruit Security Managers (SM), Supervisors (SS), and office staff.
• Maintain proper administration and documentation within the Security Core.
• Establish reward/discipline system for performance management.
• Oversee logistics of the Security Core, ensuring readiness.
• Report security updates and matrices to the Head of BSL.

Educational Requirements:

• Bachelor’s or Master’s degree in Business Administration, Management, Engineering, or a related field.

Experience Requirements:

• Minimum 5–10 years of progressive leadership experience in operations, client service, or facility/property management.
• Strong preference for candidates with real estate, building services, or security operations experience.

Required Competencies:

• Strong leadership and organizational skills
• Strategic thinking and detailed execution
• Client-first mindset with high service orientation
• Excellent communication and collaboration skills
• Compliance, ethics, and integrity in professional conduct
• Proficiency in planning, budgeting, and team development
• Resilience in fast-paced, multi-functional environments

Employment Status:

• Full-time

Job Location:

• Dhaka

Salary:

• Negotiable

Deadline:

• 26 August 2025